Frequently Asked Questions

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Frequently Asked Questions

Do you accept Medicare and Medicaid?

At this time we do not accept Medicare or Medicaid.

Do you accept primary care insurance (i.e. BCBS, PHP, etc.)

At this time, we do not. However, there may be exceptions that you are not aware of. This is determined case by case and our RN Nurse Care Coordinators at Dobson Healthcare can assist you with determining if we may be able to help with services. You can reach our RN Nurse Care Coordinators at 866-866-8984.

What is the difference between “Private Duty Home Care” and “Certified (Medicare) Home Healthcare”?

There are several differences between “Private Duty Home Care” and “Certified (Medicare) Home Healthcare.”

  • Private Duty Home care provides hourly care while Certified Home Care provides visit care. Once your services are considered complete, a Certified Home Care Company will no longer be able to assist you. Private Duty Home Care is able to stay in your home as long as you need it under the provisions of your payer source. If it is out-of-pocket, we will stay as long as you need us.
  • Certified Home Care accepts Medicare, Medicaid, and Primary Insurance, Private Duty Home Care does not.

How should I choose a home care agency?

Finding the right care can be daunting. Limited options are available to individuals who have or will experience a need for acute care. At Dobson Healthcare, our Care Coordination Team has specialized backgrounds to assist you, your family, and other involved healthcare providers with coordinating care specific to your needs. Please review our Information Sheet with questions and answers you should have while going through the process of choosing a home care agency. We always recommend that you interview several companies. This will allow you and your family to compare differences between companies and their services; determine what you are looking for in a company; and ensure that you are comfortable with your choice.

What type of training do your caregivers have?

At Dobson Healthcare, we employ a variety of caregivers with different backgrounds and expertise. During the hiring process, we verify backgrounds by researching employment histories, performing reference checks, and conducting criminal background checks. All staff must maintain licensure (if applicable) as well as provide evidence of a current physical and an up-to-date tuberculosis (TB) test. Throughout the duration of care, our caregivers are supervised by our RN Nurse Care Coordinators who perform periodic Supervisory Visits to ensure we are providing the highest-level of care. We also encourage our caregivers to seek additional training/testing to keep up-to-date on their skills, including mandatory CPR training.

Can I only use one type of service?

No. Many clients have a care plan that includes specialized, licensed care and therapy coordination services along with non-licensed services. Each care plan is created based on the individual’s needs. Our balanced management team (including scheduling, nurse care coordinators, and caregivers) as well as our state-of-the-art care management program allows Dobson Healthcare to identify the best services to utilize and the best caregiver match for you and/or your clients.

 

Do you have a minimum amount of hours that I must use for my care?

Though the times and hours for when you receive care from a Dobson Healthcare caregiver are flexible and can be rearranged, we do require our clients have at least 4 hours of care per shift.

 

Do you have staff members available on call 24 hours a day, 7 days a week?

Yes. You will be able to reach an on-call Dobson Healthcare RN Nurse Care Coordinator and/or a Recruitment & Scheduling Coordinator 24 hours a day, 7 days a week (including holidays). Our administration staff is also available from 8:30a to 5p Monday through Friday. You can reach our Dobson Healthcare team at 866-866-8984.